NEW TROPHIES 1st MARCH 2024

Returns Policy

The right to cancel a purchase

If you are a Customer, you have the right (under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. to cancel the purchase, for any reason, at any time up to 14 working days after the day on which you receive the Goods. Unless for reasons stated below. 

1. The item(s) has been personalised i.e. Glass etched, Engraved into or Printed onto. If the Personalisation is removable i.e. An engraving plate stuck onto the base of a trophy, you are entitled to Cancel the Purchase (upon engraving/Personalisation being paid for separately)

How to arrange a return

In order to return the Goods, you need to notify the Company, in writing, up to 14 days after delivery and to receive the Company's authorisation and instructions.

Your responsibilities

Regardless of the reason for return of the Goods, you must take reasonable care of the Goods while they are in your possession and during transport back to the Company. Taking reasonable care means you must return the Goods in 'as new' condition, in their original packaging, with all the accessories you received with them. If you fail to take such reasonable care the Company may take action against you to recover any resulting loss and you may not be entitled to a full refund.

Costs involved

You will be responsible for the costs of returning the Goods back to the Company unless you are cancelling the order within 14 days because the Goods are damaged, defective or do not meet their description.  All items that have been Personalised i.e. Glass Etched, Printed onto Garments, embroidered, etc cannot be returned unless damaged or incorrect.

If you fail to return the Goods, or you send them at the Company's expense, the Company can charge you for the costs of the return, even if it has already refunded your money.

Refund arrangements

Provided the products are returned in accordance with the previous paragraphs, the Company shall endeavour to provide you with a full refund of the purchase price in no later than 30 days. Refunds shall be made by the original method of payment.

Please note that this is not intended to be a full statement of all your rights under the said regulations.

Missing, Damaged or Incorrect Orders

The Goods shall be at your risk from the time of delivery. You (and/or any person taking possession of the Goods on your behalf) shall be responsible to inspect the conditions and quantity of the Goods, upon collecting them. The acceptance of the Goods at the delivery point shall be deemed to be a confirmation of the condition of the Goods and of your acceptance of the Goods at such condition.

The Company does its best to ensure that you receive your order undamaged. If you do not receive all the Goods you have ordered, or in the unlikely event that a product arrives damaged or faulty, or if you have any other problem with the delivery, please contact the Company at Dee Sports (Coatbridge) Ltd, 287 Dundyvan Road, Coatbridge, ML5 4AU, 01236 432552

The Company shall not be liable for any non-delivery of Goods, unless you give a written notice to the Company of the non-delivery within 14 days of the date when the Goods would in the ordinary course of events have been received.

Any liability of the Company for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time [or issuing a credit note] for the applicable amounts.

You can contact us by email to sales@sublimedesigns.co.uk